Support

Help with your runs.

FAQs, quick fixes, and a direct line if something's off.

Frequently asked

How does Block Drop work?

Pick a piece, drop it on the grid. Fill a full row or column to clear it. Keep going — the longer you last, the higher your score.

What are Elemental Blocks?

Fire, Water, Ice, and Earth trigger chain reactions when cleared. Combine them across a line for multipliers that push your run further.

How does Gravity Flip work?

Swipe to shift every block in a direction. Opens new lines and sets up massive combos — use it when the board locks up.

Are my scores private?

Yes. Progress is stored on-device. Only shared with Game Center if you opt into the global leaderboards.

What boards are included?

All twelve — Classic, Spiral, Checkerboard, Corners, Labyrinth, and the rest — unlocked from the start. No pack to buy.

Does Block Drop cost anything?

No. The game is free — no ads, no subscriptions, no paywalls, no in-app purchases.

Troubleshooting

Haptics feel weak or missing

Check the haptics toggle in Settings. iOS Focus or Low Power Mode can also dampen haptic output.

My progress didn't save

Progress is per-device. Force-quitting mid-drop can skip the autosave — let an animation finish before closing.

A purchase didn't unlock

Tap Restore Purchases in Settings. If it still doesn't apply, email support with your receipt and device model.

Leaderboards won't load

Sign into Game Center in iOS Settings and relaunch the app. Offline mode hides leaderboards until you're back online.

Still stuck

Send a message.

If your question isn't covered here, include your device model, iOS version, and what happened during the run.

Email support